Refund Policy

REFUND POLICY

Last updated January 27, 2025

Thank you for your purchase. We hope you are happy with your Lygos Product. However, if you are not completely satisfied with your purchase for any reason, you may cancel and get a refund if you are eligible. Please see below for more information on our refund policy.

ORDER TYPES

Initial Order: Starts a license.

Renewal Order: Extends a license for another annual term or reactivates an expired license for another annual term.

License Switch Order: Switches license for another plan and/or screen allowance within an annual term.

REFUND ELIGIBILITY

All Rules below must be satisfied for refund eligibility:

Only the last order can be refunded.

This order should not be older than 3 days.

Only the actual amount paid on that order is subject for the refund.

If the license is in expired state, refund can not be requested.

After refunding an order, no other order can be refunded prior to that order.

Maximum number of refund requests per License term is 3.

Debit/Credit Card or Bank Account for the order must accept back the refund.

REFUNDING PROCESS

You can submit your refund request through Orders Page in My Account by pressing the Cancel Button on the last order.

If there is no cancel button on the last order, that means last order is no longer refund eligible.

Upon processing an eligible refund request, we will try to refund amount paid on that order to the credit/debit cards or bank accounts used for the payment.

This process is automatic and instant in most cases.

Any additional costs that arise during refund process, such as bank transfer costs will be deducted from refund amounts or will be subjected to the customer.

We will inform you by email after we processed your refund request.

On Credit Card Refunds, Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

In case of your debit/credit card or bank account rejecting our refund, which can happen for reasons like card or account being expired, cancelled or other. We will not be able to carry out your refund request. You will have to contact your Bank and resolve the situation through them.

Due to our fraud prevention policy, we will not be refunding to another bank account or credit/debit card other than the one used for the payment of the order.

If you encounter any problems during your refund request, you can open a ticket with Refund tag through Tickets.

COUNTRY SPECIFIC RULES

Turkey:

Commercial Customers residing in Turkey. Due to Commercial laws in Turkey, a Return Invoice have to be generated by you prior to refund. This only applies to Commercial Customers based in Turkey whose Order Invoice is already generated by us. In this case, instead of automatic refund, users will be required to upload their return invoice and create a manual refund request, which can also be initiated through cancel button on Orders Page. We will try to process this request within 3 working days.

FREQUENTLY ASKED QUESTIONS

Q: Why Refund Requests are limited to 3 days?

A: Lygos provides paid external APIs to its customers. Even though we have overuse prevention mechanisms for usage of these external APIs, we do not track individual customer usage due to our data privacy policies. Therefore, we limited our refund window for negative exposure that can be created by usage of paid resources by refunding (non-paying) customers.

Q: My refund request got rejected, What should I do next?

A: If the reason for your rejection is “Payment Processor is inaccessible. Please try again in 5-10 minutes.“. Please try again after certain amount of time. If the reason is other, please create a ticket with our Help Desk or contact your Bank depending on the rejection message.

Q: There is no Cancel button on the order?